THE TOOLSET
Workflows That Actually Work
Stop micromanaging tasks. Start running a smarter, more automated broadband.
Real Automation, Not Just Task Management
Vision Workflows don’t just organize tasks—they eliminate them. If it doesn’t need a human, Vision handles it. That means fewer bottlenecks, fewer customer complaints, and more time spent on real problems.
Tip: click each node to see what the workflow checks and where the ticket routes next.
If issue = true
If issue = false
AUTO DIAGNOSIS
Vision launches troubleshooting immediately
Instead of “customer says internet is slow,” the ticket gets attached to verified checks and status.
What Vision checks
Routing result
From Problem to Resolution—Without the Back-and-Forth
🚨 Scenario: A Customer Reports Slow Speeds
AN EXAMPLE
No wasted CSR time
No “we’ll look into it” delays
No endless ticket ping-pong
Problems solved before they become customer complaints
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Timing ControlsDelay provisioning until activation is confirmed, and trigger follow-ups only if an issue remains unsolved. -
Priority-Based RoutingA high-priority outage affecting multiple subscribers? Vision escalates to network engineers. A single customer’s Wi-Fi issue? Routes to CSR first with self-help suggestions. -
Batch ExecutionGroup tasks for efficiency—bulk activations, service migrations, and other high-volume actions without repetitive clicks.
Automate and Assign Tasks— On Your Terms
No more rigid workflows. Vision Workflows let you control timing, dependencies, and priorities for every task.
Stop Wasting Time on Workarounds
Your team should be growing the business, not putting out fires. Let Vision handle the busywork.